Trust that can't be inspected isn't trust. zReports transforms information fragmented across government databases, records, reviews, and analysis into one zReport and a composite Consumer Z Score™. Here is exactly what goes into that score, how it's weighted, and the rules nobody — including us — can bend.
zReports never contacts the facility. Nothing is submitted, self-reported, disputed into shape, or negotiated. We go out to the records — licensing agencies, inspection registers, enforcement files, state business filings — the way a researcher would. The facility doesn't know when it's being examined, can't prepare for it, and learns its score the same way you do: by looking it up.
Any single source can be gamed. It is nearly impossible to fake all of them at once — a facility can buy five-star reviews; it cannot un-lapse its license or erase a state enforcement action. So we concentrate everything: official records, public filings, and every review platform where people talk. The truth is what the signals agree on. The red flag is where they diverge.
Every inspection visit, deficiency, severity code, and correction status — the ground truth of the report.
Weight: highestActive, probationary, suspended, revoked — and the full history, not just today's status.
Weight: highAdverse actions and fines, in dollars, with dates — the record facilities never volunteer.
Weight: highRatio citations and capacity signals measured against state requirements.
Weight: mediumState filings unmask the operator: chains behind local names, LLC churn, dissolutions and re-registrations — the phoenix-company tell.
Weight: mediumPublic dockets and complaint databases, matched carefully to the operating entity.
Weight: mediumRatings across Google, Yelp, Trustpilot, Reddit, Facebook, Nextdoor — anywhere people talk — summarized as signal, never repeated as fact.
Weight: low, auditedBurst detection, cross-platform divergence, and reviews cross-examined against the official record.
Weight: low, auditedOur own nightly archive: is this facility's record improving or declining over three years?
Unique to zReportsEvery score is computed by the same weighted model, for every facility, with no editorial thumb. Recent findings weigh more than old ones. Serious findings weigh more than paperwork. Corrected findings recover points; repeated findings compound. Facilities too new to score fairly are marked "insufficient records," never ranked last.
No federal rating system exists for addiction treatment, so the free grade applies one published, fixed formula to each facility's federal file (SAMHSA's national locator, state-verified at inclusion): a base of 60, plus 8 points for buprenorphine, 8 for methadone or SAMHSA Opioid Treatment Program certification, and 4 for naltrexone, reflecting SAMHSA's own designation of medication for opioid use disorder as the standard of care; plus 3 points per level of care on file (detoxification, residential, outpatient, hospital inpatient, telehealth; capped at 12); plus 8 for Joint Commission or CARF accreditation; plus 2 for accepting Medicaid and 2 for offering payment assistance; capped at 100. The same formula applies to every facility in the country. No zReports judgment enters the free grade, and no facility can pay to change any input.
GRADES: A (90–100) · A− (85–89) · B+ (80–84) · B (70–79) · C (55–69) · D (40–54) · F (<40) · SCORES REFRESH NIGHTLY
zReports sells reports to consumers. We do not sell ratings, placement, removal, leads, or advertising to the facilities we cover — and no future product ever will buy influence over a score. The only way a score improves is when the record improves. That rule is the company.
Compiling from public records means errors are ours alone to fix. If any report misstates the record — wrong facility match, outdated status, a transcription error — email support@zreports.org. We verify against the original government source and correct confirmed factual errors within 48 hours, with the correction noted on the report. We correct facts. We do not negotiate scores.
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